A little help.

Launch status

The Android app is in preparation. This website demonstrates the intended experience using clearly labeled examples. Live scanning and purchases are not available through the site.

For support, privacy questions, or account and data deletion requests, email info@needlensai.com. NeedLens AI is operated by AeroFrohne. Describe the issue without sending your password, payment details, or private room photos.

If a scan is not working

In the Android app, sign in with a verified email, check your internet connection and remaining scan allowance, and use a clear photo with good lighting. If a request times out, check your usage before retrying: a scan completed by the server can count even if the response did not reach your phone. The built-in example can be explored without a live cloud scan.

Manage a Google Play subscription

Open Google Play, choose your profile, then Payments & subscriptions → Subscriptions. Select NeedLens AI to review or cancel an active plan. You can also use Google Play’s subscription page. Make sure you use the Google account that made the purchase.

Uninstalling NeedLens AI or deleting its account does not cancel an active Google Play subscription. Use Restore purchases inside the app with both the Google Play account that paid and the NeedLens account originally associated with the purchase. Regional prices and purchase eligibility are shown by Google Play. The app remains unpublished while testing is completed.

Report an AI suggestion

Use Report suggestion on a live suggestion inside the app. Explain what is incorrect or inappropriate, and avoid including sensitive personal information. A successful submission shows a confirmation; if the app reports an error, do not assume it was received.

Delete your information

Visit Delete data for local-data and account-deletion instructions, including what may remain temporarily. You can also request account or data deletion by emailing info@needlensai.com.